In the world of e-commerce, where scale is critical, data is the only way to make informed strategic decisions. We pride ourselves on being data-driven in continuous attempts to grow, evolve, and remain ahead of the market.

As a Sr. Business Analyst in the Customer Engagement team, you will be responsible for analyzing customer data to identify opportunities and improving our core processes and strategies. You should enjoy flexing your number-crunching skills and have an eye for detail to have a significant and measurable impact on all phases of the customer journey - onboarding, adoption, growth and renewal. You will have the exciting opportunity to work with different kinds of data to derive business intelligence and to create coherent, intelligent reports, then presenting your reports to your team and to our brand partners.

This position requires close co-ordination and daily interaction with our onsite Customer Success Managers based out of USA. You may have the added benefit of onsite travel to the US to interact with customers to gain insight into their strategies.

This role is based out of India and is a 100% remote position.

Responsibilities

• Using data analytics to find insights with a clear emphasis on clarity, completeness and actionability, to unlock opportunities for growth
• Develop a deep understanding of the Amazon Marketplace and E-commerce strategies
• Combining industry data with business performance analytics to contribute to process optimization
• Shape, iterate, and scale our sales strategy, taking initiative to improve the team's practices, tools, and content
• Determine the right messaging for each customer and identify cohorts of similar customers who can be targeted for increased adoption, plan growth, retention, product feature training, etc. through specialized customer campaigns
• Observe patterns in customer metrics and use it to understand corresponding customer behavior with respect to adoption, growth, renewal and churn
• Find patterns and help identify root causes & opportunities for improvement, aligned to the business growth

Requirements

• Strong number crunching & quantitative skills
• Knowledge of data visualization or analytical tools would be an advantage.
• Strong business acumen, logical and analytical skills
• High attention to detail and should be Impact focused.
• Thrive and adapt quickly in a fast paced ever-evolving culture
• Digging deep into the industry, competitors and the latest trends
• Have strong communication skills – both written and oral
• Subscribe to a mentality of work hard, stay positive and implement feedback
• Ability to perform in a remote working environment

Qualifications

• Management Degree from a top 20 business school.
• Ideally suited for 2017 / 2018 / 2019 batch graduates

Benefits

• 100% remote, work from home position
• Onsite travel to the US
• Ongoing training and growth opportunities
• Retreats, offsite team-building activities & conferences
• Medical, Accident Cover & Life Insurance
• Wellness, Home Internet & Skill Development Benefits